imp-act

In an effort to better understand its clientele, the complex nature of poverty and vulnerability in Bosnia-Herzegovina, and the impact its services are having on clients, Prizma is engaged in a three year global research program funded by the Ford Foundation and coordinated by three UK universities (University of Sheffield, IDS Sussex, and University of Bath).

Prizma is employing a variety of research methods, including secondary research; the Organization’s MIS; brief surveys; in-depth interviews; exit interviews and focus groups.

In addition to research among its clients, Prizma is seeking to understand the ways in which its structure, reward system, and other aspects of the Institution influence its effectiveness in attracting, serving, and retaining poor people. Further information can be found in listed documents.

Institutional biases      

HR to support mission  

Prizma has developed a three year agenda to address the following questions or challenges:

·         Is clients’ well-being improving?

› Hypothesis for impact on individual clients’ well-being:

Prizma’s financial services enhance clients’ ability to:

(a) Manage crisis;

(b) Exploit opportunities; and

(c) Address life-cycle needs

› Hypothesis for impact on clients’ household well-being:

Prizma’s financial services improve the well-being of clients’ households

·         Is drop-out (client retention) significant? If so, why?

·         Are Prizma’s products appropriate to Prizma’s clientele?

·         Are there other services Prizma’s clientele need and want?

·         How does Prizma’s clientele perceive Prizma now?

·         How can Prizma project (and position) itself to retain existing and capture new target clients long-term?